The UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve.

 

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.

 

If you wish to complain about the service you received from the UK Border Agency at the Consulate-General in Geneva, please address your complaint to the Entry Clearance Manager at the address below, or submit your complaint electronically by clicking here.

 

Entry Clearance Manager

British Consulate-General

Avenue Louis Casaï 58

Case Postale 6

1216 Cointrin – Geneva

 

If you wish to complain about the service you received from Worldbridge Services, you may submit it direct to their website, in person, or to the Entry Clearance Manager at the Consulate-General in Geneva in writing.