New Passport Arrangements from 1 January 2009
CHANGES TO THE PASSPORT SERVICE FOR BRITISH NATIONALS IN SWITZERLAND
THE SWITZERLAND-BENELUX-FRANCE PASSPORT SERVICE
Important Information
From 1 January 2009, UK passport services in Switzerland are provided by the Switzerland-Benelux-France Passport Service based at the British Consulate General in Paris.
More information is available on the British Consulate-General in Paris website.
COMPLAINTS
For complaints regarding our call centre CARELINE, please email Careline directly on ukpassportserviceswitzerlandbeneluxfrance@careline-services.co.uk
All complaints will be responded to initially within 24 hours.
If you have a complaint regarding any other aspect of the passport service please contact:
The British Consulate General
BP111-08
75363 Paris Cedex 08
France
Veteran's Passport Scheme
British Citizens born before 2 September 1929 are eligible for a free passport under the Veteran's Passport Scheme. If you qualify, please send a stamped-addressed envelope to the British Consulate General in Geneva who will send you forms and information. Please note that Veteran's Passports applications are forwarded by Geneva to the passport office in Liverpool who require about 8 weeks to process. If you cannot wait that long, you can still apply in the normal way for a passport.
