The British Embassy is committed to providing the best possible service and believes that handling complaints is an important part of our service. We also welcome any comments that you may wish to make about our operations. We are committed to:

• listening to our users’ views
• learning from our mistakes
• continually improving our service.

If you have a comment or complaint to make, this page tells you how to contact us.

General Consular Services – Complaints and Enquiries
If you wish to enquire or complain about any consular service already issued at the British Embassy Berne or the Consulate General in Geneva , then please contact:

The Consular Section (BERNE)
British Embassy
Thunstrasse 50
3005 Berne

Tel: (41) (31) 359 7741
Fax: (41) (31) 359 77 65
Email us

The Consular Section (GENEVA)

British Consulate General
58 Ave Louis-Casaï

Case postale 6

1216 Cointrin - Geneva

Tel: (41) (22) 918 24 25
Fax: (41) (22) 918 23 22
Email: Email for Consular Enquiries

We aim to respond to your complaint or comment within 20 working days.

If your complaint is about any other service we provide, please contact:

British Embassy
Thunstrasse 50
3005 Berne

Tel: (41) (31) 359 7700
Fax: (41) (31) 359 77 01
info@britishembassy.ch