Consular Complaints
The Consular section is committed to providing the best possible service and believes that handling complaints is an important part of our service. We also welcome any comments that you may wish to make about our operations. We are committed to:
- listening to our users’ views
- learning from our mistakes
- continually improving our service.
If you have a comment or complaint to make, this page tells you how to contact us.
General Consular Services – Complaints and Enquiries
If you wish to enquire or complain about any consular service already issued at the British Embassy Berne or the Consulate General in Geneva , then please contact:
The Consular Section (BERNE)
British Embassy
Thunstrasse 50
3005 Berne
Tel: +41 (0) 31 359 77 00
Fax: +41 (0) 31 359 77 65
Email us
The Consular Section (BERNE)
British Embassy
Thunstrasse 50
3005 Berne
Tel: +41 (0) 31 359 77 00
Fax: +41 (0) 31 359 77 65
Email us
The Consular Section (GENEVA)
British Consulate General
37 - 39 Rue de Vermont
1211 Geneva 20
37 - 39 Rue de Vermont
1211 Geneva 20
We aim to respond to your complaint or comment within 20 working days.
